Shipping and Pick-Up Policy
Shipping and Pick-Up Policy
Delivery
Some of our products require specific handling and specialized equipment — for example, transporting multiple glass panels weighing 150 lbs each, or a pergola with components up to 16 feet long.
For this reason, Habitat Verre generally handles delivery using its own equipment. In some areas, delivery is carried out by a specialized external carrier.
Glass panels may be delivered:
- Vertically, on a steel rack ($150 deposit).
- Horizontally, on a wooden pallet ($30 deposit).
- On two lumber pieces, leaning against a wall or rigid structure (no charge).
Habitat Verre cannot be held responsible for damage to delivered merchandise or to the client’s property. Responsibility transfers as soon as products are unloaded and placed at the agreed location.
Delivery rates depend on the shipping address postal code and the total order amount. The quoted rate may be adjusted prior to delivery; if so, we will notify you in advance.
Habitat Verre and the client will agree on a delivery appointment within a time window (morning, afternoon, evening, or weekend).
The client — whether an individual or a contractor — must ensure a representative is present upon delivery to verify the condition, quantity, and accuracy of the delivered products. If no one is present, the order will be left as close to the entrance as possible and will be considered complete and in perfect condition.
A waiting fee of $100/hr will apply after 15 minutes of delay.
Pick-Up — St-Alphonse-de-Granby Warehouse
Clients may pick up their order free of charge at:
301-3008 rue Brodeur O., St-Alphonse-de-Granby, J0E 2A0
An appointment is required to ensure the order is ready.
The client must inform Habitat Verre of the vehicle being used to confirm it is appropriate (pickup truck, trailer, large SUV, etc.). The client must also bring sufficient ratchet straps and protective materials (cardboard, moving blankets).
Habitat Verre is not responsible for securing the load, although staff may occasionally offer guidance. Habitat Verre does not load glass panels inside vehicles. If an employee assists the client, Habitat Verre cannot be held liable for any resulting damage.
Glass panels are generally prepared in advance:
- Vertically, on a steel rack ($150 deposit).
- Horizontally, on a wooden pallet ($30 deposit).
Habitat Verre will place the rack or pallet into the client’s vehicle or alongside it. If the client does not wish to use the rack or pallet, manual loading is available for an additional fee of $30.
Subject to availability, Habitat Verre may make a trailer available to the client. Please contact us directly to reserve a trailer.
Relay Pick-Up Points — Quebec City, Montreal & Ottawa
To make it easier to retrieve your order, Habitat Verre offers a relay pick-up service in three cities:
- Quebec City
- Montreal
- Ottawa
Pick-up fee: $149 per order (regardless of the pick-up location chosen).
To use this service, please inform us when placing your order so we can coordinate the date and pick-up location.
⚠ Non-refundable pick-up fee
The $149 pick-up fee is non-refundable in the event of a return or order cancellation, regardless of the reason.
May 2026
