Delivery and Pickup Policy

Delivery and Pickup Policy

DELIVERY

Some of our products require specific handling and specialized equipment. For example, transporting several glass panels weighing 150 lbs each or a pergola with components measuring up to 16 feet long.

For these reasons, Habitat Verre generally handles the delivery of its products with its own equipment. However, in some areas, delivery is provided by an external specialized service.

Glass panels can be delivered:

  • Vertically on a steel rack ($150 deposit).
  • Horizontally on a wooden pallet ($30 deposit).
  • On two timbers, leaned against a wall or a rigid structure (no charge).

Habitat Verre cannot be held responsible for damages to delivered merchandise or to the client's property. Responsibility transfers as soon as the products are unloaded and placed at the agreed location.

The delivery fee depends on the postal code of the shipping address and the total amount of the order. The charged price may be adjusted before delivery. If so, we will inform you.

Habitat Verre and the client will agree on a delivery appointment within a time slot (morning, afternoon, evening, or weekend).

The client, whether an individual or a professional, must ensure that a representative is present upon receipt to verify the condition, quantity, and accuracy of the delivered products. In case of absence, the order will be placed as close as possible to the house and will be considered complete and in perfect condition.

Waiting fees of $100/h will apply after a 15-minute delay.

PICKUP

The client can pick up their order free of charge at the following address:
301-3008 rue Brodeur O. St-Alphonse-de-Granby

An appointment is required to ensure the order is ready.

The client must inform Habitat Verre of the means of transport used to validate that it is appropriate (van, trailer, large SUV, etc.). They must also provide a sufficient quantity of ratchet straps and protective material (cardboard, moving blankets).

Habitat Verre is not responsible for securing the merchandise, even if its staff may occasionally provide advice. Furthermore, Habitat Verre does not load glass inside vehicles. If an employee assists the client, Habitat Verre cannot be held responsible for any damage.

Glass panels are generally prepared in advance:

  • Vertically on a steel rack ($150 deposit).
  • Horizontally on a wooden pallet ($30 deposit).

Habitat Verre will place the rack or pallet in or near the client's means of transport. If the client does not wish to use the rack or pallet, manual loading is possible for a fee of $30.

Subject to availability, Habitat Verre can provide a trailer for the client. To reserve a trailer, please visit our website.

May 2026